FAQ's
ORDERS
All orders are subject to acceptance and availability, and items in your shopping basket are not reserved and may be purchased by other customers.
Bansri Designs offers products for sale that are in stock and available for dispatch from our distribution center. Bansri Designs will store a record of your transactions for a minimum of one year.
ACCEPTANCE OF YOUR ORDER
Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is not an acceptance of your order, just a confirmation that we have received it.
Unless you cancel your order, acceptance of your order will be perfected upon completion of the packing of your order. Completion of the contract between you and Bansri Designs will be perfected when we dispatch the goods to you at which time you will receive a second email containing your tracking number, and confirming that your order has been dispatched. The sale contract is therefore concluded in the State of New York, and the language of the contract is English.
We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment, that shipping restrictions apply to a particular item, that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn, or that you do not meet the eligibility criteria set-out within the TOS. Furthermore, we may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the site whether or not that merchandise has been sold, removing, screening or editing any materials or content on the site, refusing to process a transaction, or unwinding or suspending any transaction after processing has begun.
PAYMENT
Payment can be made by Visa, MasterCard, American Express credit and debit cards, and any other methods which may be clearly advertised on the site from time to time. Payment will be debited and cleared from your account upon generation of your order by Bansri Designs. You confirm that the credit/debit card that is being used is yours or that you have been specifically authorized by the owner of the credit/debit card to use it. All credit/debit cardholders are subject to validation checks and authorization by the card issuer.
If the issuer of your credit/debit card refuses to authorize payment to Bansri Designs, we will not be liable for any delay or non-delivery. Occasionally, high demand causes us to run out of certain items. If we don't have an item that you have ordered in stock, we'll notify you by email immediately.
Sometimes, an item is out of stock and not expected to come back in stock, so we must cancel the item. In this case, if you paid with a credit/debit card, we will not charge you for the item or any taxes, shipping, or handling charges.
We take reasonable care to make our site secure. All credit/debit card transactions on this site are processed using authorize.net, a secure online payment gateway that encrypts your card details in a secure host environment. We do not store your credit/debit card details on our systems.
To help ensure that your shopping experience is safe, simple, and secure, www.bansridesigns.com uses secure socket layer (SSL) technology.
Furthermore, we take reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorized access to any data you provide when accessing or ordering from the site.
E-GIFT CARDS
Bansri Designs E-Gift Cards are subject to the following Terms and Conditions:
- E-gift cards can be ordered in fixed dollar amounts from $100 to $2000.
- E-gift cards can be sent via email to any individual with a valid email address.
- As with any purchase, you will receive a confirmation email once the e-gift card email is sent to the recipient.
- E-gift cards cannot be purchased using another e-gift card.
- No sales tax is charged when purchasing an e-gift card.
- Please note that we cannot replace lost or stolen e-gift cards.
PACKAGING
All Bansri Designs jewelry purchased from our website will arrive in a Bansri pouch or gift box finished with a grosgrain ribbon bow and placed in our gift bag.
Q&A Section
Q: HOW DO I ADD/REMOVE ITEMS IN MY SHOPPING BAG?
A: Add an item by clicking on ‘Add to Bag’ on the product page or amend the quantity required in 'My Bag.'
To remove an item, go to ‘My Bag’ and click 'Remove' next to the product you wish to remove.
Q: HOW WILL I KNOW WHEN MY ORDER IS RECEIVED AND WHEN WILL PAYMENT BE DEDUCTED FROM MY ACCOUNT?
A: Once your order has been placed, you will see the order acknowledgment page. Your order confirmation will then be sent to the email address registered with your account. Provided there are no issues with your order, payment will be deducted, and your order will be processed.
Q: CAN I CHANGE OR AMEND MY ORDER ONCE IT HAS BEEN PLACED?
A: Unfortunately, we are unable to make any changes to orders once they have been placed, including address amendments and order cancellations.
Q: CAN I PLACE A TELEPHONE ORDER?
A: If you are experiencing difficulties placing your order online, please contact our customer service team, who will be happy to assist you with your order.
Email: sales@bansridesigns.com
Hours: Monday to Friday, 11:00 – 18:00 EST
We ask that customers create an account before placing an order over the phone for security reasons.
Q: WHAT METHODS OF PAYMENT DO YOU ACCEPT?
A: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. Online payments are taken securely using Stripe. Your credit card details will not be stored by Bansri Designs.
Q: DO I NEED TO SET UP AN ONLINE ACCOUNT TO PLACE AN ORDER?
A: Yes, when placing an order on https://bansridesigns.com you will be prompted to set up an online account.
Q: HOW DO I MANAGE MY ACCOUNT?
A: To log into your account, click on ‘My Account’ and enter your email address and password. If you have forgotten your password, click on ‘Forgot Your Password?’ and a new password will be sent to the registered email address.
Q: DO YOU OFFER A NEXT DAY DELIVERY SERVICE?
A: A next day delivery service is currently unavailable. For further information, view our shipping page.
Q: WHICH COUNTRIES DOES BANSRI DESIGNS DELIVER TO?
A: Bansri Designs ships to 130 countries worldwide. Please view our shipping page for more details.
Q: CAN I TRACK MY ORDER?
A: Yes, once the order has been dispatched from our warehouse, you will receive a dispatch confirmation email with a link to track your order.
Q: HOW MUCH DOES IT COST TO SHIP?
A: For delivery charges to your destination, please view our shipping page.
Q: WHAT HAPPENS IF AN ITEM IS OUT OF STOCK?
A: If an item is out of stock, it will not be visible on the site. To check availability, please email us at sales@bansridesigns.com.
Q: HOW DO I ACCESS THE BANSRI DESIGNS SOCIAL CHANNELS?
A: For access to all social media pages, click on the individual icons found at the footer of all pages on the website.